Terms and Conditions

You are required to register your company details with us and provide all relevant information as requested.

AGREEMENT
A signed Purchase Order or Agreement detailing project requirements must be signed by the Client before any work is undertaken by www.askjulie.co.uk. This should include the agreed hourly rate. Clients will billed to the nearest 15 minutes for charging purposes. We reserve the right to amend the original quotation if subsequent amendments are made by the Client. All incoming emails, attachments and disks will be scanned for viruses. Final proofreading remains the responsibility of the client, however any errors can be rectified free of charge if returned within 48 hours.

INVOICING
Invoices will be sent with the completed work and payment is strictly 14 days from date of invoice. Any late payment could incur a surcharge. Payment can be made by cheque or directly into the Bank Account of C J Black. Private cheques must be covered by a valid Bank Cheque Guarantee Card. In the unlikely event that any cheques are returned by the Bank to C J Black, the Client will be responsible for refunding all fees and charges incurred. Telephone, printing, postage and stationery costs will be billed separately in addition to the hourly rate, where appropriate. We reserve the right to charge interest on overdue amounts at the rate of 3% per month on the outstanding balance from the date of invoice until the date of payment.

CONFIDENTIALITY
It is very important to us to keep all information about you and User content confidential and we will use all reasonable endeavours to keep your information and User Content confidential and secure. A confidentiality Agreement can be signed by www.askjulie.co.uk prior to any work commencement. We also agree to delete any information stored on your Company after completion of any contracts, unless otherwise requested for future assignments or reference

RESPONSIBILITY
www.askjulie.co.uk are not responsible for the end use of any document produced or edited by us. Clients are solely responsible for its appropriate use, including abiding by any copyright laws, plagiarism laws and publishing requirements. We are not responsible for the content of any document supplied to them. Clients should not pass of plagiarised material as their own original work. We will assume no responsibility for any plagiarised material supplied by a client and reserves the right to return the work should we become aware of such inappropriate use. We retain the right to reject work for any client which involves material we find to be illegal, immoral or objectionable.

COMPLAINTS
We are dedicated to providing you with a quality service. However, in the unlikely event that you have a complaint regarding any of our services please either send an email to info@askjulie.co.uk or forward a letter detailing you concerns and we will investigate your complaint and respond within 48 hours of your email/letter being received.